Shipping policy

Shipping Policy for SP Sport

Welcome to SP Sport! We are committed to providing you with the best shopping experience, including transparent and efficient shipping. Below is our shipping policy to ensure you have all the information you need regarding your order.

Domestic Shipping (Australia)

  • Standard Shipping: We offer free standard shipping on all orders over AUD 99 within Australia. Orders are typically delivered within 2-5 business days. Expedited shipping is available for an additional fee.

  • Express Shipping: For faster delivery, we offer express shipping options. Typically, your order will arrive within 1-3 business days.

International Shipping

  • Regions We Ship To: We offer international shipping to most countries, including New Zealand, Japan, China, the US, and Europe.

  • Processing Time: All international orders are processed within 1-2 business days. You will receive a confirmation email with a tracking number once your order is dispatched.

  • Shipping Costs: Shipping fees are calculated based on the destination and package weight. Any applicable duties or taxes are the responsibility of the recipient.

Special Notice for Japan Customers

  • For orders shipping to Japan, we use priority logistics from our China warehouse, ensuring fast delivery. Your order can arrive as soon as 3-5 business days. Rest assured, our warehouse staff is experienced in handling all sports-related products, ensuring they arrive in top condition.


Shipping Providers

We partner with trusted carriers, including Australia Post courierplace local courier services, to provide you with the best delivery options.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order through our website or through the carrier's tracking portal.

Delivery Issues

Undelivered Packages: If you do not receive your package within the expected timeframe, please contact us at sale@spsport.com.au. We will work directly with the carrier to resolve any issues.

Damaged Items: If your order arrives damaged, please email us with your order number and photos of the damage. We will assist in providing a replacement or a refund.

Local Pickup (Melbourne Store Only)

Customers in Melbourne may also opt for local pickup at our point cook 3030 store. Please contact our team to arrange the pickup time.

Notes

Delivery Delays: Delivery times are estimates and are not guaranteed. Factors such as holidays, customs clearance, and unforeseen events may result in delays.

Warehouse Locations: We ship from our warehouses in Melbourne, Australia, and Fuzhou, China, depending on product availability.

Thank you for choosing SP Sport. We aim to deliver your orders promptly so you can get back to what you love—staying active!