Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at SALE@spsport.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at SALE@spsport.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SALE@spsport.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at SALE@spsport.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at SALE@spsport.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SALE@spsport.au.
Return & Refund Policy
Return Conditions
- Items must be unused, unworn, and in original condition with all tags attached and original packaging intact.
- Return requests must be made within 30 days of receiving the item.
- Customers must provide a valid order number and proof of purchase.
- Customer dissatisfaction, misjudgment, or self-inflicted damage are not eligible for returns.
Return Address
Please send returned items to:
SPSPORT
Unit 26, 22-30 Wallace Avenue, Point Cook, VIC 3030, AUSTRALIA
Refund Process
- Once returned items are received and inspected, we will process the refund.
- Refunds will be issued to the original payment method and usually take 7-10 business days.
- Customers are responsible for all return shipping costs, unless the return is due to a faulty or incorrect item.
Non-returnable Items
- Badminton products are non-returnable due to subjective personal differences and their low-profit nature.
- Custom products, underwear, and swimwear are non-returnable.
Faulty, Damaged, or Incorrect Products
If a product is faulty, damaged, or incorrect, we will gladly exchange, refund, or repair it in accordance with Australian Consumer Law, provided you have proof of purchase.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law:
- You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- If the failure does not amount to a major failure, you are entitled to repair or replacement.
Some products may require assessment by the manufacturer or their repair agent before a resolution is provided.
🔹 Refunds, repairs, or replacements may be refused in cases where the product has been substantially modified, misused, or intentionally damaged.
Gift Card Policy
Non-refundable
- All gift card purchases are non-refundable.
- Gift cards are valid for 12 months. After expiration, any remaining balance is forfeited.
Usage Terms
- Gift cards can only be used in our store and cannot be exchanged for cash.
- If lost or stolen, we are not responsible for a refund, but we can assist in tracking it with proof of purchase.
Returns & Refunds
- If a gift card was used to pay for an order, refunds will be issued back to the gift card.
- Gift card balances cannot be converted to cash.
Purchase Terms
- All prices are before taxes, and shipping costs will be calculated at checkout.
Limitation of Liability
- We are not responsible for delivery delays due to forces beyond our control, such as third-party shipping issues.