Shipping policy

Shipping Policy for SP Sport

We ship from two warehouses: Melbourne (Point Cook), Australia, and Fuzhou, China. Where a product page shows stock by warehouse, you can see which warehouse holds stock for the option you choose. Orders are usually dispatched within 1–2 business days, and we email you a tracking number when your order ships.

All prices on this page are in Australian dollars (AUD). The shipping options and costs for your order depend on the items and the delivery address, and are shown at checkout before you pay.

Australia – shipped from our Melbourne warehouse

  • Standard Shipping
    Carrier: Australia Post in most cases; some parcels are delivered by Aramex or CouriersPlease
    Delivers to: all Australian states and territories
    Estimated delivery: 2–6 business days
    Cost: $8.30, free on orders of $99 or more (table tennis tables excluded, see below)
  • Free Standard Shipping – all shuttlecocks
    Carrier: same as Standard Shipping
    Delivers to: all Australian states and territories
    Estimated delivery: 2–6 business days
    Cost: free on all shuttlecocks, any quantity. If your order also contains other items, the shipping cost for those items is shown at checkout.
  • Australia Post Express
    Delivers to: all Australian states and territories
    Estimated delivery: 2–3 business days
    Cost: $11.99 ($13 for shuttlecocks, for parcels up to 20 kg including packaging)
  • Local delivery – near our Point Cook store
    Delivers to: addresses within 15 km of our Point Cook store
    Cost: free on orders of $99 or more. Choose Local delivery at checkout.
  • Local pickup – Point Cook store
    Address: 15 Wallace Avenue, Point Cook VIC 3030
    Hours: Monday–Friday 12pm–5pm, Saturday–Sunday 12pm–4pm
    Cost: free. Available for items in stock at our Australia warehouse. Choose pickup at checkout.

Items shipped from our China warehouse (except table tennis tables)

  • China Warehouse Shipping
    Carrier: EMS or international post. Final delivery is made by the local postal service in your country, for example USPS in the United States or Australia Post in Australia
    Delivers to: Australia and worldwide
    Estimated delivery: 6–15 days
    Cost: $8.30, free on orders of $99 or more, to any destination. Shuttlecocks ship free to Australia; to other countries they ship free for up to 9 tubes, and orders of 10 tubes or more are charged by weight at the international rates below.

International orders shipped from our Melbourne warehouse

  • International Shipping from Australia
    Delivers to: worldwide
    Estimated delivery: depends on the destination
    Cost: based on the weight of the items in your order and the destination (packaging is already allowed for), shown at checkout before you pay. Shuttlecocks ship free by standard post for up to 9 tubes; orders of 10 tubes or more are charged by weight. For orders that mix shuttlecocks with other items, the shipping cost is shown at checkout:
  • New Zealand: up to 0.5 kg $22 · up to 1 kg $29 · up to 2 kg $44 · up to 5 kg $75 · up to 10 kg $120 · up to 20 kg $200 · over 20 kg $300
  • Asia Pacific (including China, Hong Kong, Japan, Korea, Singapore, Malaysia, India and the Pacific Islands): up to 0.5 kg $27 · up to 1 kg $40 · up to 2 kg $65 · up to 5 kg $110 · up to 10 kg $180 · up to 20 kg $300 · over 20 kg $450
  • USA and Canada: up to 0.5 kg $30 · up to 1 kg $44 · up to 2 kg $72 · up to 5 kg $125 · up to 10 kg $200 · up to 20 kg $330 · over 20 kg $500
  • UK and Europe: up to 0.5 kg $36 · up to 1 kg $50 · up to 2 kg $79 · up to 5 kg $135 · up to 10 kg $215 · up to 20 kg $350 · over 20 kg $550
  • All other countries: up to 0.5 kg $44 · up to 1 kg $63 · up to 2 kg $100 · up to 5 kg $170 · up to 10 kg $270 · up to 20 kg $440 · over 20 kg $700
  • Express Courier (DHL, 3–6 business days)
    A faster tracked courier option for international orders from our Melbourne warehouse. Charged by weight and destination: up to 0.5 kg from $38 (New Zealand), $45 (Asia Pacific), $50 (USA and Canada), $55 (UK and Europe), $70 (all other countries). The exact price is shown at checkout.

Duties and taxes charged by the destination country are paid by the recipient.

Table tennis tables

  • Freight from our China warehouse
    Estimated delivery: 30–45 days
    Cost: $750
    Enquiries: WhatsApp +61 415 866 538

Order tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order through our website or the carrier's tracking page.

Delivery issues

Undelivered packages: If your package does not arrive within the estimated time, contact us at sale@spsport.au. We will work with the carrier to resolve it.

Damaged items: If your order arrives damaged, email us your order number and photos of the damage. We will arrange a replacement or a refund.

Notes

Delivery times are estimates and are not guaranteed. Public holidays, customs clearance and events outside our control can cause delays.

Thank you for choosing SP Sport.